Contact
Conectivo team collaboration

Turn customer conversations into growth — with bilingual CX, SDR, and operations support.

Conectivo helps you respond faster, follow up better, and execute consistently across support, prospecting, and backoffice workflows.

Get startedSee how we work

00

Services

What we do?

We build and run bilingual teams that handle customer support, pipeline support, and backoffice execution — with clear ownership, KPIs, and weekly reporting.

  • Faster execution: launch in weeks with structured onboarding.

  • Full visibility: KPIs, QA, and weekly reports (no "black box").

  • Flexible coverage: start small and scale as results prove out.

Book a discovery callExplore our services

Bilingual outsourced customer support across voice, chat, and email.

CX Inbound & Support

Operational CX delivery with SLA discipline, QA, and reporting — designed for scalable growth.

What we handle

  • Multichannel support: calls, chat, email, and social DM.

  • Ticket workflows: SLAs, tagging, escalation, and documentation.

  • After-sales follow-up: updates, surveys (CSAT/NPS), and retention touchpoints.

  • Optional L1 support: triage + escalation to your technical team.

Outcomes

  • Faster first response and higher CSAT/NPS.

  • Clear weekly reporting + improvement actions.

  • Consistent tone and QA to protect your brand.

Explore CX Inbound & Support

SDR outsourcing, appointment setting, and outbound lead generation.

Growth Desk

A predictable outbound engine that books qualified meetings — with weekly pipeline reporting and clear qualification criteria.

  • ICP definition + qualification criteria (BANT/MEDDIC as needed).

  • Multichannel outbound: email, LinkedIn, and calls (if applicable).

  • Deliverables: qualified leads + confirmed meetings + weekly report.

Explore Growth Desk

Back office outsourcing for CRM hygiene, order processing, and document workflows.

Backoffice Ops 

Remove operational bottlenecks and improve accuracy with structured backoffice execution — supported by SOPs, QA checks, and weekly dashboards.

  • CRM data entry/maintenance and pipeline hygiene.

  • Order/case processing and follow-ups.

  • Document workflows (request/verify/follow-up) and reporting.

Explore Backoffice Ops

Why Conectivo?

Conectivo team
  • Nearshore LATAM

    Same time zone as the U.S. and competitive costs.

  • Training + QA

    Consistency in tone, processes, and interaction quality.

  • KPIs and Reporting

    Real visibility into performance (no "black box").

  • Scalability

    We start small (pilot) and scale with SOPs and metrics.

Get to know us

Standard Process

How
We Work

We make onboarding simple and execution measurable. In the first weeks, we align scope, build the operating system (SOPs + QA), go live with control, and report weekly so you always know what's working and what's next.

Book a discovery callExplore our services
Discovery
1-2 days
  • Align scope and success metrics.
  • Objectives, channels, coverage, workflows, tools, and KPIs - plus a clear plan for launch.
  • You get a written scope + KPI plan.
Onboarding
1–2 weeks
  • Build the playbook and train the team.
  • Access, SOPs, knowledge base, QA checklist, training, and shadowing — ready for a controlled go-live.
  • We document everything to avoid “tribal knowledge.”
Discovery
Go-live
  • Controlled launch with daily adjustments.
  • Structured ramp, quality validation, fast fixes, and clear escalation rules.
  • No surprises — we monitor and adapt in real time.
Discovery
Operation + Continuous Improvement
  • Weekly dashboards, performance insights, and improvement actions.
  • Script/process optimization and scaling as results prove out.
  • KPIs + QA + action plan every week.

Testimonials

What our clients say about working with us

Rebecca Torres

Director, Digital First

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut pellentesque urna non rhoncus varius.

James Chen

Founder, Growth Labs

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut pellentesque urna non rhoncus varius.

Sarah Mitchell

CEO, Tech Ventures

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut pellentesque urna non rhoncus varius.

Coverage and Operation

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut pellentesque urna non rhoncus varius. Integer suscipit cursus felis sit amet convallis.

Flexible Coverage

8x5, 16x5, or 24/7 upon request.

Languages

Spanish and English (based on project needs).

Modality

Remote or on-site teams (depending on project and agreement).

Team working on coverage operations

KPIs and Reporting

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut pellentesque urna non rhoncus varius. Integer suscipit cursus felis sit amet convallis.

CX

Response SLA, CSAT/NPS (if applicable), volume, AHT/ART, resolution rate.

Growth Desk

Contacted leads, response rate, scheduled meetings, show-rate, generated pipeline (based on client tracking).

Backoffice

Completed tasks, cycle time, error rate, internal SLA compliance.

Report Format

Weekly summary + dashboard (Google Sheets/CRM) + improvement recommendations.

Industries

Examples of sectors where we operate high-touch processes. If your industry isn't here, we can still help.

Industry 1
Industry 2
Industry 3

Ready to operate a nearshore team without building it from scratch?

Ready to build your nearshore team? Let's talk about what's possible.

Schedule a call